Privacy Policy

Last Updated: May 23, 2026

1. Introduction

This Privacy Policy explains how ScaleNGN (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our website and services (the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in a few different ways depending on how you interact with us.

Information You Provide

You may provide information such as:

  • Name

  • Email address

  • Phone number

  • Business information

  • Billing details

This typically happens when you:

  • Sign up for our Services

  • Contact support

  • Request information

Customer Data (Provided by You)

If you use our platform, you may upload or connect customer contact data, including:

  • Names

  • Phone numbers

  • Email addresses

This is used to send review requests and follow-up communications.

Important:
You are responsible for ensuring you have proper consent to contact these individuals.

We do not verify how your data was collected and rely on your compliance with applicable laws.

Automatically Collected Data

We may collect limited technical data such as:

  • IP address

  • Browser type

  • Device information

  • Website usage behavior

This helps us improve performance and security.

3. How We Use Your Information

We use your information to:

  • Provide and operate our Services

  • Send review requests and communications on your behalf

  • Manage your account

  • Process payments

  • Respond to support inquiries

  • Improve our platform and features

  • Maintain security and prevent fraud

  • Comply with legal obligations

4. Payments

Payments are securely processed through Stripe.

We do not store full credit card details on our servers.

You can review Stripe’s privacy policy at:
Stripe Privacy Policy

5. How We Share Information

We do not sell your personal information.

We may share data with trusted third parties that help us operate our business, including:

  • Hosting providers

  • Email and SMS delivery platforms

  • Analytics tools

  • CRM and automation systems

These providers are only given access to the data necessary to perform their services.

6. Third-Party Platforms

Our Services may integrate with platforms such as:

  • Google Business Profile

  • Social media platforms

  • CRM systems

These platforms operate independently. We are not responsible for how they handle your data or content.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep our platform secure

  • Analyze usage

  • Improve performance

You can control cookies through your browser settings.

(See our Cookie Policy for more details.)

8. Artificial Intelligence Features

Some features may use AI technologies provided by third parties, including OpenAI.

These tools may process data to:

  • Generate responses

  • Improve messaging

  • Enhance automation

You can disable certain AI features within your account settings where applicable.

9. Data Retention

We retain information only as long as necessary to:

  • Provide our Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

Even after account cancellation, some data may remain in backups for a limited time.

10. Data Security

We use reasonable technical and organizational safeguards, including:

  • Encryption

  • Secure infrastructure

  • Access controls

However, no system is completely secure.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent

To submit a request, contact:
[email protected]

We may need to verify your identity before processing requests.

12. SMS & Communication Data

If you or your customers opt in to receive messages:

  • Message and data rates may apply

  • You can opt out anytime by replying STOP

Important:
We do not sell or share mobile opt-in data for marketing purposes.

13. Children’s Privacy

Our Services are not intended for individuals under 18.

We do not knowingly collect data from minors.

14. Do Not Track Signals

We currently do not respond to “Do Not Track” browser signals due to lack of a standardized approach.

15. Updates to This Policy

We may update this Privacy Policy from time to time.

Updates will be reflected by the “Last Updated” date above.

16. Contact Us

If you have questions about this Privacy Policy, contact:

ScaleNGN
United States

Email: [email protected]